Outstanding From The Care Quality Commission
Hot on the heels of inclusion in the current Parliamentary Review, as reported in last week’s Cornish Times, we have received another accolade. We have been rated ‘Outstanding’ in our latest statutory inspection by The Care Quality Commission. Very few homes in the UK receive an ‘outstanding’ rating, and Coombe House is possibly the only home in Cornwall specialising in Dementia Care to be rated as such.
The whole team are absolutely delighted with this news. We believe people with dementia deserve the best quality of care, and we have been working hard to achieve this for a long time. It is also important that people who come to live in a Care Home are still able to be a part of their local community. We strive to make this possible, and it is one of the reasons CQC found our care to be Outstanding. They saw we work closely with a range of local professionals and voluntary groups to achieve this. We attend and enjoy the Memory Café, we enjoyed the Pantomime, we saw My Fair lady at Sterts, we had a wonderful Jo Cox day and Macmillan coffee morning at Trewidland. We also work very closely with our local primary school, Hillfort, where both teachers and children are brilliant. A group of children travel down every week to read to us, and they came at Christmas to sing carols. We travel to Looe on the train to eat fish and chips by the sea and we love outings to Siblyback Lake and to Bodmin Moor at Pensilva, to admire the view and eat cake!
It is part of our ambition going forward for Coombe to be at the centre of a ‘dementia friendly’ Liskeard.
Read Full Story: here
Coombe House shares best practice in The Parliamentary Review
Liskeard-based Care Home Coombe House appears in The Parliamentary Review 2018. The Review is a series of documents published by Westminster Publications Ltd with the aim of sharing knowledge and raising standards.
Established by former minister The Rt Hon David Curry in 2010, The Parliamentary Review’s release is now a key fixture in the political calendar.
Coombe House is one of a small number of outstanding organisations featured in a document that looks back on the year in the residential care sector and Westminster. The main aim of the Review is to showcase best practice as a learning tool to the public and private sector.
Coombe has been run by Ann Gray since it opened in 1985, and has been specialising in Dementia Care for over ten years. It is a “Butterfly Home” kitemarked to a specially created Level One Star for Person Centred Care by Dementia Care Matters.
Across all policy areas, The Parliamentary Review is sent to over half a million leading policy makers, stakeholders in industry and other relevant individuals. The articles in the Review act as both a blueprint for success and a template for reform.
Ann said “It is a great honour for Coombe to have been invited to be part of The Review. It is an acknowledgement of the high level of care we provide, and a testament to the skill and hard work of all our staff”.
Sir Eric Pickles, Chairman of the Review, said "it has never been more important for government to hear the views of business and the public sector in a constructive forum. It is also a vital time to share best practice and progress."
The Parliamentary Review’s executive director Daniel Yossman concurred, saying "Coombe House and other hardworking organisations from across the country have come together to make the Review possible.
Sharing knowledge and insight with both peers and government is essential work and I am delighted that this year’s Review will reach every corner of the British economy.
It’s always a real joy to hear from policy makers who tell me that something they have read in the Review has had an effect on their thinking.
It is my belief that innovation is contagious, if only it is given the platform to spread. It is the Review’s purpose to provide this platform and I am confident we are fulfilling it."
Some sad news relating to Ruby.
Sadly we had to say goodbye to Ruby a few days ago. Everyone will miss her at Coombe. Thank you to Penny Stephens of Kerewas Goldies for a beautiful dog and to Albert Cottage Vets in Saltash for their excellent and compassionate care.
WE KEPT OUR LEVEL ONE STAR AWARD !!
Coombe House has again received a Level One Star kite-mark award from Dementia Care Matters at the audit this March.
Following the Panorama revelations this week, I wrote to all the families who have people they love living with us at Coombe:
Homes registered with Dementia Care Matters are kite-marked under the ‘Butterfly’ scheme, which closely examines all aspects of the Home, emphasizing the quality of ‘person centered’ care being given.
There are “Butterfly Homes” all over the UK and also now in Canada and Australia. A small percentage of homes achieve a Level One rating, but Coombe House is the only one to be awarded a ‘ Star’, an award created for them, to reflect the exceptional level of care.
It is a testament to the quality and hard work of the staff team, their training and their dedication to this emotional work, and the leadership of Ann Gray.
In their Official Report, Dementia Care Matters said “overall the Home is in a League of its own with respect to the exceptionally high levels of person centred dementia care it achieves”
As a response to last night’s Panorama programme, I’d like to reassure you (if that is either the correct word, or if indeed that can be done) that I wept, all of us wept, just as any of you who saw it will have done.
What can I say? What can we do?
We would ask you to bring your concerns to us (however small) ring, visit, email. We are always there for you.
If we don’t give you the answers you want, try again in case we haven’t understood.
Ask to speak to me, to Angie, or to Dawn.
Visit any time you like, day or night, stay the night if that makes you feel less anxious.
Coombe is well inspected, by the Cornwall Quality and Assurance team and CQC, whatever you might think of them.
We are proud of our Dementia Care Matters kite mark.
People from outside visit regularly, whether that is the church, Sally, the music therapist, or Phil the Tai Chi man! All are outsiders looking in who can make sure nothing happens that would cause them to question what we do.
Everything we saw on Panorama last night is a cause for distress but also anger. They tar us with their brush.
We are not the same, we never have been, we are appalled and horrified that such things are allowed to happen.
All the staff who work in those homes are culpable by not speaking out, some staff should have their registration withdrawn and never work again.
We take pride in our good practice and we love what we do.
We refuse to let such practice diminish us.
We will continue to do our very best to look after your loved ones as if they were our own.
Talk to us,
Cornwall say they have been working with the Morleigh group since October 26th.
if you have concerns about the programme, or about the Cornwall Safeguarding team, you can contact them on 01872224210.
Many families have responded to this letter immediately, which has been overwhelming. Many replies have had me in tears! all of them have been shared with the team here.
I want to thank everyone for their continuing support of what we do here.
We couldn’t do it without you.