It looks like your own home, comfortable and familiar. Open the door and you'll hear singing, laughter. You'll see vegetables being prepared for lunch, cakes being baked.
On a warm day, you'll find us in the garden, with our dogs (we are registered with the Cinnamon Trust), or feeding our chickens, picking apples in the orchard.
Everyone is equal and valued. We go to great lengths to get to know our residents. We understand and respect the way they want to live their lives.
We have no set routine anyone must follow, every day is different. Our residents can make choices - when to get up and when to go to bed, what to wear, where to sit, what to do to pass the time of day, where to eat meals, what to eat, which visitors they do or don't want to see, which daily paper they might like to read. The doors of our home aren't locked and our beautiful gardens are there to enjoy.
We don't wear uniforms. There's no "them and us". We work together and eat together.
We invite families to take part in the daily life at our Home, to eat meals with us when they visit. We have a room for relatives to stay overnight which can be used to help settle residents into their new environment. One son stayed with his father for 4 days. We have seen how successful this was.
Working with families has brought a whole extra dimension to our care at Coombe House.
Since we welcomed families to join us for meals, on outings, for occasions like Mother's day, Easter, Christmas Day, we have seen a positive and real difference in their relationships.
Open, regular and relaxed discussion, from the first visit, has helped with understanding as change takes place. Families in similar situations have met at evenings where speakers can answer their questions, and they have gained confidence in sharing their experience of dementia. More families make time to attend Doctors' visits and care reviews.
In this atmosphere of trust, more young people visit and children who thought coming into a Home might be difficult, bring laughter into the house. Family pets arrive and are fussed over.
We encourage families to be aware of what their relatives can achieve and the satisfaction they get from doing so. We keep in touch with families who live at a distance by email. We will help our residents write emails and send photographs of what they have been doing.
We choose our staff carefully. They have to be special. The training we give them means the staff team is excellent. We are proud to be recognised as a Dementia Care Matters Butterfly Service™.